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SHIPPING AND CANCELLATION POLICY
Our Shipping and Cancellation Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.
We AutoStoreQa Trading know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Processing time + Delivery Time. The Shipping Fee is a flat rate of 20 QAR.
You can communicate with us to know your order status. We will also provide you with appropriate emails from time to time.
If your item does not arrive please contact us at our email: [email protected]. We will raise an investigation with our couriers.
We shall not be liable for damaged or late product delivery if the order was set to deliver by the vendor themselves.
Please accept our apologies, occasionally the orders can be cancelled due to the following reasons:
- Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
- Customer cancellation: If you have requested to cancel part or all of your order.
- Deliveries not made within 30 days also entitle customers to a cancellation and full refund.
Here, at AutoStoreQa Trading, if you wish to cancel your purchase order after confirmation,
• If the order is not confirmed then you can make a cancellation request and we will approve it.
• If the order already confirmed or in preparation for shipment then cancellation will not be allowed.
For Cancellation, you can contact us at our email [email protected]. Upon cancellation, the refund applies to our product only at our sole discretion.
All refunds will be issued as per our refund policy. Please contact us via email, we will respond within 3 (Three) business days.
We take customer feedback very seriously and use it to constantly improve our products and quality of service.
UNETHICAL ORDER & CANCELLATION POLICY
• In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be canceled whatsoever and AutoStoreQa Trading will not be liable to pay any refund to you in all such cases.