Our Return and Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Return and Refund Policy at any time.
I. RETURN AND REFUND POLICY
AutoStoreQa Trading does not set a refund on behalf of the Vendors. The Vendor shall be responsible for communicating its refund policy to the Customers and to issue a refund as per refund policy and under applicable laws. All issues related to refund shall always be between the Customer and the Vendor. We (AutoStoreQa Trading) are not liable for any refund-related claims in connection with the Vendor and the Vendor hereby agrees to indemnify, defend, and hold harmless the website in connection therewith.
However, in a determination to accomplish customer satisfaction, if there is an issue, you can contact us through our email [email protected].
We will refund you back in the following circumstances:
1. If there is duplicate payment was made due to technical glitch, or any other error.
2. If we make a refund as per the provision of our refund policy which is updated by us from time to time.
3. If we consider the refund is necessary as per customer support staff as per our sole discretion.
4. If the delivery is not made within 30 days.
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
If for any reason, our back-office staff confirms a refund. Then, a refund will be made accordingly.
II. METHODS OF PAYMENT AND REFUND
We will refund your amount to the original payment method, once it has been processed.
III. REFUND CYCLE:
The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.