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Frequently Asked Questions (FAQs)

I’m new, how do I order?

At AutoStoreQa Trading we go to great lengths to ensure your shopping experience is as easy and secure as possible.

Firstly, you need to know your vehicle information, this is your vehicles year, make, model and trim. Select your vehicle using year, make, model and trim drop-down menu in the homepage.

Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt feel free to drop a message us at any time on our customer support chat.

Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

How can I be sure that the parts you suggest will fit my vehicle?

We have the latest database with over 300 million crosses of the various parts integrated on our website which allows a perfect fitment module for all car in the world. It is updated every year to stay up to standard.

Alternatively, you can contact a member of our customer service team on chat and we will be more than happy to confirm for you!

Do you sell used parts?

We are in the business of only allowing vendors to sell new parts to avoid any distress to our customers

Can I purchase online and pick up from store?

Yes, you may select the option of pickup from store after placing the order – You will have to show your order number to the store to collect your items.

Can I exchange a part that does not fit my vehicle?

If something is not right with your order, AutoStoreQa Trading offers up to 3 business days to return a part if you are not completely satisfied. Our goal is to make it quick and painless, so you can make your decision without agonizing over every detail. We take great pride in our industry-leading return policy: no hidden fees, no pages of fine print. Just our promise to get you the right part in your hands as quickly as possible. (Note: Delivery charges are not refundable if the product has been delivered by AutoStoreQa Trading.)

Are the parts I purchase under warranty?

As a multi-vendor platform the warranty depends on the sellers, we match the warranty policies provided by our part suppliers. To know if the product is under warranty, please check the product description.

What courier do you use for deliveries?

We as AutoStoreQa Trading deal with the deliveries to provide high quality and fast deliveries to our customers!

How long does it take for home delivery?

We maintain a high standard delivery service for all our customers and guarantee that your products is delivered to you within the 5 days of your order.

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a no-reply email address. To ensure emails reach you, add the domain autostoreqa.com to your safe senders list.

Can I collect from a local store?

We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.

Do you deliver on Weekend?

No, our courier department do not offer the service to deliver on weekends currently.

Can I track my item?

Yes, you will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.

Can someone else sign for my delivery?

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Do you deliver to PO Box adresses?

No, all our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, to ensure the authenticity of each card payment.

More about safely buying online click here!

What types of payment do you accept?

We currently accept the following credit cards on www.autostoreqa.com – Mastercard & Visa card issued globally and NAPS Debit card in Qatar & other GCC issued debit cards. We also offer Cash on Delivery payment option.

What currencies can I use?

The currency used and displayed are in Qatari Riyals (QR or ر.ق; code: QAR)

How do I apply a promotional code?

You can add a valid promotion code in the Cart

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Can I cancel my order after I have placed it?

Our goal is to deliver your parts as quickly as possible, so orders are typically processed the same day they are placed. If you need to cancel your order, please send an email to our customer service team at [email protected] and we’ll gladly make sure you’re taken care of.

How can I find the right part for my car?

Please select the make, model, trim and year of your car from the the homepage. In order to be certain, make sure to check the additional details on product page to confirm your vehicle is listed!

Why does more than one part come up when I enter my vehicle details and search for part?

Did you know manufacturers purposely fit more than one part to specific vehicles (even if we get the make, model, year and engine size!). To 100% confirm the correct part for your vehicle, please ensure you confirm all variances in the ‘Additional Detail’ section of the product… This tells you everything you need to know. Alternatively feel free to message our support team using the chat feature or call us as 5594 5507.

Do you fit parts?

Unfortunately, we can only supply parts, we do not offer the service to fit parts.

How do I check if an item is in stock?

If an item is available to order online, then this means the item is in stock. The website will clearly display the status of the stock.

However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed.

You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

Where is my order?

All our deliveries are sent by us and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account –> My Orders

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us at [email protected]

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to sign in to access this area or simply select “Order Status” on the top right of our website and enter the tracking number provided.

I have a new email address, and I am unable to reset my password. How do I change my password?

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

How do I return an item?

For information on returning an item please Click Here.

Can you confirm you have received my return?

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.

We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

What do I do if I have received a damaged item?

At AutoStoreQa Trading we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality; however, we know that sometimes things can go wrong and you may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to [email protected] Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. For more information Click Here.

When can I request for fund withdrawal from my Account?

Withdrawal request can be made 3-4 days after the order has been placed, but to save time you should make the request before 2pm Qatar time, as requests made after 2pm will be registered on the next business working day.

How long does it take for the fund to transfer?

It depends on the Bank your account is in, but normally it takes around 3-4 business working days.

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